Refund and Returns Policy
Kiamaiko Refund and Returns Policy
Last Updated: 8-10-2024
This Refund and Returns Policy (“Policies”) applies to all purchases made through the Kiamiko Meats website at [kiamikomeats.com] and the Kiamiko Meats Order via WhatsApp. By making a purchase, you agree to the terms outlined in this Policy.
Refund Policy
1.1 Eligibility for Refunds
- Incorrect Items: If you receive an incorrect item in your order, please notify us within 1 hour of receiving the product to arrange for a replacement or refund.
- Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a full refund. Please contact our customer support team within 1 hour of receiving the product.
1.2 Non-Refundable Items
Certain items are non-refundable, including:
- Perishable goods (e.g., fresh food items).
- Personalized or custom-made products.
1.3 Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at [Info@kiamaiko.adsumdigitalmarketing.com] with your order number and details of the issue.
- Our support team will guide you through the necessary steps, which may include providing photos or returning the item.
1.4 Processing Time
Refunds will be processed within 2 hours of receiving the returned item or resolving the issue.
Returns Policy
2.1 Kiamiko Meats accepts returns under the following circumstances:
- Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a full refund. Please contact our customer support team at [Info@kiamaiko.adsumdigitalmarketing.com] within 1 hour of receiving the product.
- Incorrect Items: If you receive an incorrect item in your order, please notify us within 1 hour of receiving the product to arrange for a replacement or refund.
2.2 Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (e.g., fresh meat products).
- Personalized or custom-made products.
2.3 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Info@kiamaiko.adsumdigitalmarketing.com] with your order number and reason for return.
- Our support team will provide you with instructions on how to return the item.
2.4 Processing Time
Returns will be processed within 2 hours of receiving the returned item.
- Contact Us
Email: Info@kiamaiko.adsumdigitalmarketing.com
Phone: +254715097128
